Privacy Policy

VR Matrix On ("we", "us", "our") operates the website vrmatrixon.info. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

This policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using vrmatrixon.info, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us when you:

• Submit our contact form (name, email address, message content)
• Subscribe to our newsletter (email address)
• Participate in surveys or competitions
• Communicate with us by email or telephone

1.2 Information Collected Automatically

When you visit vrmatrixon.info, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or search query
• Device type (desktop, mobile, tablet)

This information is collected through cookies and similar tracking technologies. Please refer to our Cookie Policy for full details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support
• To send you our newsletter and VR-related updates (where you have subscribed)
• To improve the content, functionality, and user experience of our website
• To analyse website traffic and usage patterns using aggregated, anonymised data
• To comply with our legal obligations under Australian law
• To detect and prevent fraudulent or malicious activity

3. Legal Basis for Processing

We process your personal information on the following legal grounds:

• Consent: Where you have explicitly consented (e.g., newsletter subscription, cookie acceptance)
• Legitimate interests: For website analytics and security purposes
• Legal obligation: Where required by Australian law
• Contract performance: To fulfil our obligations when you contact us

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Trusted third-party service providers who assist us in operating our website (e.g., email service providers, web hosting). These parties are contractually obligated to keep your information confidential.
• Legal requirements: If required by law, court order, or governmental authority in Australia.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Storage and Security

Your personal information is stored on secure servers located in Australia. We implement industry-standard security measures including SSL/TLS encryption, access controls, and regular security audits to protect your data against unauthorised access, disclosure, alteration, or destruction.

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by Australian law. Specifically:

• Contact form submissions: retained for 2 years
• Newsletter subscriber data: retained until you unsubscribe
• Website analytics data: retained for 26 months in anonymised form

7. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or outdated personal information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of direct marketing communications at any time
• Complain to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy rights

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Cookies

We use cookies and similar technologies to enhance your experience on vrmatrixon.info. For detailed information about the cookies we use and how to manage your preferences, please read our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites, including VR venue websites and product pages. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

vrmatrixon.info is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically. Continued use of vrmatrixon.info after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Post: Privacy Officer, VR Matrix On, Level 12, 1 Market Street, Sydney NSW 2000, Australia
• Phone: +61 2 9000 1234

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.